Customs: New Tariff & Improved Customer Service

Grenada Coat of Arms

Yesterday, 22 April, the Division of Customs and Excise introduced a new tariff, based on the Harmonised System for 2012. The tariff sits on the ASYCUDA World platform and can be used in the normal way by customs brokers and clerks. ASYCUDA is the acronym for Automated System for Customs Data.

The tariff is available in hard copy format, at the Government Printers located at the Botanical Gardens, Tanteen, St George’s. For further information please call: 440-2239/2240/2273 /3588 OR FAX 440-5038 or send an email to [email protected].

The Division is also continuing with its efforts to improve its comprehensive Customer Service Programme, developed in 2012.  A series of training workshops for all members of staff, began in March. The training is being conducted by the Division’s in-house facilitators, spearheaded by the Deputy Comptroller of Customs with responsibility for Human Resource Management. The workshops cover:

  • Professionalism
  • Emotional Intelligence
  • Team Work
  • Effective Communication
  • Motivation
  • Conflict Resolution

The workshops will be completed on 30 April.

The Customs and Excise Division aims to be a model department in the Public Service, offering professional services in accordance with international standards that guides Customs operations. Despite not being in direct competition for customers as are private sector organisations, the Customs Division recognises that its competitors are other islands, especially in the tourism sector.

The Customs Division appreciates that customer service can play a key role in the improvement of its performance, which in turn is vital for the economic and social development of our country. The division also believes that the delivery of high quality customer service is pivotal to the success of modern customs organisations; hence this initiative is viewed as highly important.

It is anticipated that at the end of the training sessions all members of staff will become more aware of the important role that excellent customer service plays in the division’s success, and therefore will provide excellent customer service at all times.

Source: Comptroller of Customs

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