Laluna Resort has been honoured as a top performing hotel by TripAdvisor®, and has been awarded a Certificate of Excellence for 2014. Establishments awarded the Certificate of Excellence represent the upper echelon of businesses listed on the website.
The accolade honours hospitality excellence, and is extended to qualifying businesses worldwide. It is given only to establishments that consistently achieve outstanding traveller reviews on the world’s largest travel site.
Laluna is a small 16 suite boutique resort, set in a secluded bay on the west coast of the Spice Island of Grenada. The Grenada resort is sought after as one of the most exclusive venues for Caribbean Destination weddings and Honeymoon retreats. Balinese themed with thatched roofs and four-poster beds, this romantic getaway is enhanced by an Italian restaurant, Sunset Bar and Lounge. The Wellness Center comprises of an Asian Spa with Balinese therapists, a sea-facing fitness center with Technogym equipment, and daily yoga in the pavilion directly on the beach.
Past guests reviews consistently highlight the resort’s relaxing, romantic, and secluded atmosphere. A sampling of guest reviews that earned Laluna the TripAdvisor award include:
DrSherv posted: “A place you must see if you visit Grenada. I would argue the most relaxing and beautiful part of the island. Lovely service and decor. Great ambiance.”
Abecedarius said that their stay at the resort was “a week in heaven.”
Richard C said, “Laluna is a magical place and the perfect retreat for honeymooners and those who enjoy privacy and tranquility amid some of the most beautiful surroundings anyone could wish for. The staff were delightful, friendly and willing.”
When selecting Certificate of Excellence winners, TripAdvisor uses a proprietary algorithm to determine the honorees that takes into account reviews ratings. Businesses must maintain an overall TripAdvisor bubble rating of at least four out of five, volume and recency of reviews. Additional criteria include a business tenure and popularity ranking on the site.
Bernardo Bertucci, owner of Laluna said, “Laluna is pleased to receive a TripAdvisor Certificate of Excellence. We thank our staff’s dedication and hard work that gives our customers a memorable experience, which has led to the positive guest reviews.”
TripAdvisor also includes TripAdvisor for Business, a dedicated division that provides the tourism industry access to millions of monthly TripAdvisor visitors. Marc Charron, President of TripAdvisor for Business said, “TripAdvisor is pleased to honour exceptional hospitality businesses for consistent excellence. The Certificate of Excellence award gives top performing establishments around the world the recognition they deserve, based on feedback from those who matter most – their customers. From Australia to Zimbabwe, we want to applaud exceptional hospitality businesses for offering TripAdvisor travellers a great customer experience.”