In response to customer feedback, LIME has decided not to implement the paper bill fees, as previously advised. Geraldine Pitt, LIME CEO, Southern Cluster, said, “I’m pleased to announce that we will continue free paper bills beyond January 1, for those who prefer this traditional method.”
In a statement today, the CEO said, “LIME is a customer-focused company that listens to feedback and although a number of people are in favour of online e-Bill payment, some customers still prefer their paper bill by post and so we will aim to satisfy the request of both groups.”
We would still like to encourage customers to sign up for e billing and so it remains part of our Christmas promotion which was launched on 17 November 2014. We are also making changes to reward sign up to electronic bills. Customers will receive information about these rewards at a later date.
LIME has upgraded its eBilling system and is inviting customers to choose this environmentally friendly method of receiving their bills. “We want customers to sign up to electronic bills and our team in store can provide assistance to persons wishing to do so; however there will be no charge.”
Receiving bills by email is a growing industry trend that the company hopes it will be able to adopt with greater broadband penetration in the future.