Persons in Carriacou who has to file or report a complaint to the office of the Ombudsman will have the option of reporting directly to the Ombudsman in Carriacou, instead of travelling to Grenada.
The office of the Ombudsman has decided to open a temporary office space, and the first visit will be on Tuesday, 13 October 2015.
“Residents will be able to report instances of experienced bad service, mal administration, disrespect from Government Departments or Statutory bodies, to the Ombudsman with the intention of him seeking resolution,” said a news release from the Office of the Ombudsman.
The Office space will be temporarily located at Kim’s Plaza on Church Street, Hillsborough, and is to operate from 9:00 am to 3:30pm. It is expected that the itinerant visits will be once every two months, with the second visit scheduled for 8 December, at the same location and hours of operation.
Since its establishment in 2009, persons with complaints have had to visit the Office of the Ombudsman to lodge complaints or utilize phone calls or emails. The Office of the Ombudsman advises that persons desiring to take advantage of the temporary office at Kim’s Plaza should call the Office in Grenada prior to Tuesday October 13, to make an appointment. This would ensure the certainty of getting a hearing.
Everyone is reminded that the Office of the Ombudsman cannot legally attend to a range of matters, some of which include the following:
- Private disputes between persons, family or neighbours
- Matters already before the Courts
- Matters that persons would have known about for more than one year
- Matters relating to the regulation of Public Utilities
- The grant of Liquor Licences
- Any action of the Minister under the immigration Act regulations
Raphael Donald is the current Ombudsman. He was formally appointed to the post in July.
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