Prime Minister, Dr the Right Honourable Keith Mitchell is calling for improved service and greater levels of accountability across government ministries and departments.
Dr Mitchell wants senior management officials to be become more proactive in ensuring higher levels of efficiency across the public service and in so doing, improve the level of customer service to the public and the image of government.
At meetings this week with ministers and senior management officials from the Ministries of Health and Information, the Prime Minister underscored the need for greater accountability at all levels of the public service.
He noted that there are too many complaints from the public about the quality of service in some areas of government and this must be addressed immediately.
“Poor service should not become the norm. In some areas, the complaints have been made over an extended period and we must be seen to be taking steps to address these concerns. Failure to do so means we are neglecting a primary responsibility, and this cannot continue,” Dr Mitchell said.
He encouraged ministries and departments to start the year right by taking decisive action to create solutions to existing problems.
“We must be innovative in our approach,” Dr Mitchell said. “Sometimes we have to step outside of the box and utilise non-traditional approaches to get the job done. We have to change the perception that government does not care.”
Office of the Prime Minister
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