Sandals Grenada: Now Hiring Guest Services Manager

Sandals Grenada requires a sophisticated, charismatic and authoritative

GUEST SERVICES MANAGER

This person is responsible for resolving all guests concerns, while guests are still at the resort, to a satisfactory conclusion. He/she is also responsible to ensure that all aspects of the day-to-day operations are functioning at optimum levels to deliver the highest quality services to our guests. He/she is required to close out guest issues on their own initiative or recommend potential solutions.

Scope:

• Reports to the General Manager
• Actively listens to guest concerns and ensures all issues are dealt with immediately and completely
• Investigates guest challenges ensuring incident reports, log entries and service records are produced on a priority basis by enlisting the support of senior leaders as necessary
• Attends daily Guest Orientation and establishes self as a contact person
• Walks the property and engages guests. Maintains high visibility and accessibility to guests
• Cultivates and maintains excellent working partnerships with resort leaders
• Seeks new methods to improve guest experiences
• Analyses guest issues to determine root cause and develop sustainable solutions in partnership with department heads
• Meets and greets guests during peak guest traffic periods
• Drafts and/or issues response letters to guests according to company protocols
• Performs any other tasks assigned
• Prepares incident reports and accompanying files regarding guest issues
• Makes log entries regarding activities during shift, particularly those items requiring follow-up
• Prepares periodic reports as required
• Required to work evening and overnight shift
• May be required to work outside of normal working hours, on weekends and public holidays

Qualifications and Experience:

• Minimum two (2) years’ work experience in a management position
• BSc. Hospitality or related discipline
• Excellent written and oral communication skills
• Outstanding problem solving, critical thinking and decision making skills

Please submit a letter of application and current resume addressed to:

Guest Services Manager Application
Human Resources Manager
Sandals Grenada Resort & Spa
Point Salines
St George 

E-mail: recruitsls@grp.sandals.com

Only applications meeting the minimum criteria will be considered.

Applications must be received by 26 April 2019.