Position: Operations Coordinator
Location: Grenada
Summary:
To coordinate and deliver excellent ground support services; professionally represent the company when interacting with customers, vendors and authorities and ensure compliance with all safety, security and other company standards.
Primary Responsibilities:
- Communicates with customers via telephone, fax, e-mail, air to ground radio and in person
- Greets customers and facilitates customer requests such as fuel, catering, hotel accommodations, ground transportation, etc. in a friendly and timely manner
- Resolves customer queries and complaints regarding the Company’s services or products
- Tracks aircraft arrivals/departures and facilitates prompt line services
- Marshals in, parks and chocks arriving aircraft and marshals out departing aircraft
- Assists customers with loading and unloading baggage
- Transports guests, crews, and others to/from various airport locations utilizing company resources according to company policy
- Tracks and documents all fuel and other sales, maintains records, completes accurate reports & paperwork and submits them to appropriate departments/individuals in a timely manner
- Handles cash and credit within ethical and company standards
- Works overtime or to flexible schedules as required to include nights, holidays and weekends
- Complies with all company policies and procedures, including those related to customer service standards, safety and security
- Performs general and aviation security tasks as required
- Monitors Operational and Suite Service emails and activities to ensure smooth operation
Requirements:
- A minimum of 5 years Customer Service experience preferred, preferably in the aviation or hospitality industry
- Prior experience in an airport environment a plus
- Highly organized and capable of working under pressure
- Proficient in Microsoft office site especially Excel
- Excellent interpersonal, oral and written skills
- Customer service oriented
Position: Concierge
Location: Grenada
Summary:
To enhance the guest experience by delivering excellent customer care; anticipating customer needs; ensuring lounge facilities are immaculate and fully functional at all times and ensuring services are delivered in a friendly and professional manner.
Primary Responsibilities:
- Acts as host/hostess to IAM Jet Centre guests; serve beverages and other food items
- Greets customers and facilitates customer requests in a friendly and timely manner
- Anticipates and addresses the service needs of all guests, to ensure their comfort and satisfaction
- Services all Jet Centre areas, in line with company policy
- Maintains high standards of cleanliness and presentation in all and customer areas
- Monitors and periodically refreshes customer areas, including bathrooms and lounges, throughout the day, making special effort to do so when guests are present
- Restocks stationery, food items, condiments and linens as needed; ensuring all cutlery/crockery needs are in good condition and readily available
- Ensures all lounge facilities and equipment are adequately maintained and in immaculate condition
- Promptly reports any maintenance, safety, security concerns to the General Manager
- Provides Concierge with regular updates on matters relating to facilities, equipment, supplies, etc.
- Conducts/ schedules inventory checks when scheduled or necessary
- Ability to work flexible schedules including weekends, holidays and nights
- Monitor emails and handle calls re customer queries and updates
- Handle scheduling where necessary in relation to guests lounge accommodations
- Liaise with flight operators as required
- Transport guests, crews and others from various airport locations as required
Requirements:
- A minimum of 5 years Customer Service experience preferred, preferably in the aviation or hospitality industry
- Prior experience in an airport environment a plus
- Highly organized and capable of working under pressure
- Proficient in Microsoft office site especially Excel
- Excellent interpersonal, oral and written skills
- Customer service oriented
Submit applications to [email protected] on or before 20 November 2020. Kindly note that only suitable applications will be acknowledged.
But Steve where do you get off telling delon that he is basically not qualified?
I’ve worked at British Airways as a Duty Manager at Antigua, St Kitts and Turks and Caicos for 5 years.
I’ve worked with ASG for the past two years
I work 7 years on a cruise ship waiter and utilite
Delon that isn’t enough service Fam
I’m MET POLICE in the UK.
I would love to work in the Caribbean in the Sun