Flow Grenada has restored full connectivity for customers who may have been experiencing issues with their mobile data, broadband and television services earlier today.
This issue also impacted other markets throughout the South Caribbean including Dominica, St Lucia, St Vincent, Barbados, and Trinidad and Tobago.
In Grenada specifically, the issue was first logged at approximately 8:30 am local time on Monday, 7 December 2020.
The root cause of the issue was identified as a loss of power on critical equipment to our subsea network that provides capacity for internet traffic.
As a result, customers in Grenada experienced degraded services such as slower internet speeds and intermittent buffering when using broadband and mobile data services.
Our engineers worked to restore full connectivity and we also leveraged our resources across the Caribbean to ensure reliable connections were re-established and internet traffic is once again stable.
As of 2 pm local time on Monday, 7 December 2020, power has been restored to all of Grenada’s links, however, congestion on the network may occur as other markets come back online.
We sincerely apologise for the inconvenience caused and we thank our customers and the general public for their patience and understanding.
Rest assured, we will continue to do everything in our power to ensure that our customers remain connected to the things that matter most.
C&W
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So glad that the source of the problem was found and that it was a technical fault rather than a malicious act. According to Klaus Schwab, the globalists are planning cyber attacks which will cripple the Internet world wide. Nice to know that is not happening….. yet.
Only happens in those countries where the provider is free to do what they want when they want as there is no independent body to regulate their operations.
These companies take advantage of the people and they will continue doing so as we allowed them to .
I STILL DON’T HAVE tv SERVICE. I’M IN THE GOLF COURSE AREA
Still no TV service.
There is no excuse for this.
Arnold Blitzer