Online Guest Service Gold Tourism Certification Course for hospitality staff offered by the American Hotel & Lodging Educational Institute, with funding support from the OAS – Government of Chile Scholarship and Training Project for Caricom Countries.
DESCRIPTION OF THE TRAINING
The OAS is pleased to announce a call for applications for citizens of Caricom for an online Guest Service Gold Tourism Certification Course offered by the American Hotel & Lodging Educational Institute (AHLEI) in the United States.
The ability of a destination to attract—and keep—visitors depends on the reputation of every individual tourism business in that area. This program creates a consistent guest service language and platform for all employees at all tourism venues. Guest Service Gold® Tourism prepares individuals for the Certified Guest Service Professional (CGSP®) exam. Recognised worldwide, the CGSP® is the highest acknowledgement of guest service excellence for hospitality and tourism employees. Featured topics include:
- Recovery: Turn it Around
- Personalisation: Provide an Individualised Experience
- Knowledge: Be in the Know
- Passion: Inspire Others
- Commitment: Be All In
- Inclusion: Include Everyone
- Personality: Be Yourself
BENEFITS OF PARTICIPATING IN THE COURSE
Scholarship Benefit:
- The scholarship covers 100% course fee, including learning materials, and certification exam.
Course Dates and Information:
- The Course is offered online, through the AHLEI’s online platform.
- The Course is offered in English.
The individual online training can be completed in 2 hours. Followed by the CGSP® exam, which consists of 30 multiple-choice questions, and must be answered within 1 hour of the training. Candidates must achieve a minimum score of 70% to earn the CGSP® designation.
Selected participants will be asked to complete the training and take the exam by 30 April 2021.
PROFILE OF PARTICIPANTS
Interested applicants must:
- Be a citizen or permanent resident of a Caricom member state of the OAS.
- Currently employed in the tourism and hospitality industry or have a strong interest in obtaining employment in the hospitality industry or have a small business in the hospitality industry.
- Be proficient in English.
- Have access to a computer with a reliable internet connection with appropriate video and audio functions.
APPLICATION AND SCHOLARSHIPS SELECTION PROCESS
STEP 1: Gathering Supporting Documents
Applicants are required to include the following supporting documents when applying through the link below:
- A copy of a Government issued ID (Passport ID page or National ID Card).
- An updated CV or resume, which includes educational background and experience.
Note: All supporting documents must first be combined into one PDF document before attaching in the space indicated in the online application form. Supporting documents sent via email will not be accepted.
STEP 2: Applying for Scholarship Consideration
Applicants should submit a complete online application package, including all supporting documents above, to the OAS via the link below by 31 March 2021.
Application link: https://www.oas.org/fms/Announcement.aspx?id=1099&Type=4&Lang=Eng
STEP 3: Selecting Scholarship Recipients
A scholarship selection committee will pre-select participants based on the above profile.
Final selected participants will be contacted via email to inform of the scholarship offer, including access the AHLEI training site. Selected participants will be required to sign a formal OAS acceptance form.
DUTIES AND RESPONSIBILITY OF THE SCHOLARSHIP RECIPIENT:
The scholarship will be formally awarded only after the selected participants have signed an OAS/Chile Project Acceptance Form, in which the awardees formally accept the scholarship and agree to its terms and conditions, including, but not limited to, clauses such as:
- Scholarship Recipient may not fail to start the Course and complete the training after receiving the Scholarship benefit, absent compelling and unforeseeable reasons, and shall give written notice and submit supporting proof to the OAS of such reasons immediately upon them being foreseen by, or becoming known to, the Scholarship Recipient. Whether a reason is sufficiently compelling shall be left to the discretion of OAS.
- Scholarship Recipient is required to complete the Course according to the standards of the AHLEI.
The OAS – Government of Chile Scholarship and Training Project for Caricom Countries supports the strengthening of Caricom’s capabilities through courses, certified training programmes and diplomas in the areas of disaster risk management, climate resilience, and other areas in response to the emerging needs of Caricom due to the Covid-19 Pandemic.
FOR MORE INFORMATION
Questions about this opportunity should be sent to [email protected] with the subject “OAS-Chile-AHLEI Scholarship Project.”
OAS
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Why is the country of Chile supporting and pushing an American touism course? Why do you believe the USA is the gold standard for customer service in Tourism? Why are you using American attitudes, why doesn’t Caricom have their own culturally sensitive program, that is culturally sensitive to the island’s culture NOT the USA? You keep homogenizing the Caribbean culture and experience to some awful mashed up thing that doesn’t represent a true Caribbean experience or attitude. We don’t travel to the Caribbean to meet more ” americanized” destinations. We travel to foreign lands to get away from the American way of doing things. You can still have your own standards, stop believing that American ones are the ones to strive for. Manners, knowledge, passion, these are qualities the Caribbean already has. Answering 30 multiple choice questions the way Americans want you to doesn’t make you a better tourism employee. Good training a proper education, and a good attitude more important.
Need this
What for? I bet you already know the answers. It is common sense or just another way to make Grenadians more American.