The Grenada Industrial Development Corporation (GIDC) this week celebrated International Customer Service Week 2014.
The GIDC is the investment promotion agency of the Government of Grenada. Established in March 1985, the GIDC’s primary goal is to increase private sector investments, by attracting new foreign direct investment, increasing the number of indigenous profitable small businesses registered and operating throughout the state, and facilitating the growth and development of existing domestic and foreign businesses.
As it brought its week of Customer Service activities to a close, today the GIDC provided a coffee morning to customers doing business at the GIDC’s Frequente office, with a selection of snacks and beverages set out in the reception lobby.
According to a release from GIDC, the organisation has celebrated customer service week for three years, under the theme: Refresh, Recharge and Reconnect (2011); Be The One (2012) and Say YES to Excellence (2014). Facilities Specialist Clifford Lalsee delivered gift bags filled with locally manufactured jams, jellies and coconut cakes to tenants of the Frequente Industrial Park. Lalsee took the opportunity to thank the tenants for their continued business. The bags were designed locally by Leisha Williamson of Mahoganee.
GIDC’s employees, whose service and professionalism were the focus of Customer Service Week, engaged in a lively in-house competition. Based on the popular televised ‘Minute To Win It’ programme, employees were grouped into three teams; from ‘Separation Anxiety’ to ‘Office Tennis’, employees rallied to complete each game within one minute. All employees received gifts for participating, with the overall winning team receiving additional locally sourced prizes.
Customer Service Week helps to raise awareness of the importance of customer service, and to honour service professionals. This focus on service is a timely one as GIDC continues to work towards achieving its vision of being a globally highly ranked Investment Promotion Agency, exceeding the expectations of those it serves both locally and internationally.